Refund policy

At Saint Noir, every product is made with care and produced specifically for your order. Because many of our products are made to order, we maintain a strict return and refund policy.

## Returns

We accept returns only under the following circumstances:

* You received a damaged product.
* You received the wrong size or variant compared to what you ordered.
* You received an incorrect product.

Any issue must be reported within *24 hours* of delivery.

To initiate a return, please contact our support team with:

* Your order number
* Clear photographs of the product
* Photographs of the packaging (if applicable)
* A brief description of the issue

Requests made after 24 hours of delivery may not be eligible for return or replacement.

## Returns We Do Not Accept

We do not accept returns or exchanges if:

* The customer ordered the wrong size.
* The customer selected the wrong colour or variant.
* The customer changed their mind after placing the order.
* The delivered product matches the order placed.

Please review your order carefully before completing your purchase.

## Refunds

If your return request is approved after inspection, we will either:

* Replace the product, or
* Issue a refund to your original payment method, where applicable.

Refund processing times may vary depending on your payment provider.

## Non-Returnable Items

Due to the nature of made-to-order apparel, products that are correctly manufactured and delivered as ordered are not eligible for return or refund.

## Contact

For all return and refund requests, please contact us at:

Support Email: support@saintnoir.in